Building an Event-Driven AI HelpDesk on Azure (with Zero API Keys)

Building AI agents is one thing; deploying them securely at enterprise scale is another. If you are still managing hardcoded API keys to connect your AI services, it’s time for an upgrade.

Join us for a live, deep-dive demo of HelpDesk Copilot, an open-source, event-driven AI service desk built entirely on Azure without a single API key in sight.

What We'll Cover In this session, we will walk through the foundry-ticketing architecture and demonstrate how to orchestrate autonomous AI agents using modern cloud-native patterns. You will see firsthand how to combine the conversational intelligence of Microsoft Foundry Agents with the robust event-routing of Dapr, all hosted scalably on Azure Container Apps.