Going ‘AI first’ appears to be backfiring on Klarna and Duolingo
Klarna and Duolingo are facing pushback over their “AI-first” strategies. Klarna is now hiring more human staff after quality concerns with AI-led customer service. Duolingo, while sticking to its plan, is under fire on social media, with users accusing it of replacing people with machines. Companies are now working to find a better balance between AI innovation and human insight.